+ Shipping Guidelines
Orders are processed pending item availability and credit card verification. SloaneRouge.com will contact you via email if there are any issues with your order.
Orders placed Monday - Friday before 12PM PST will begin processing that day and will ship within 2 business days.
Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.
Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
SloaneRouge.com does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed
- New Year's Eve
- New Year's Day
- President's Day
- Memorial Day
- Independence Day
- July 5th - Day after Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
SloaneRouge.com is unable to ship orders to APO/FPO addresses or P.O. boxes.
If you refuse delivery of any order placed on SloaneRouge.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
+ Return Policy
We want you to be completely satisfied with your SloaneRouge.com order, thus we will accept your return of product in original condition with all tags attached within 15 days of receipt of your order. Your refund will be in the same form as the original purchase. All items marked FINAL SALE cannot be exchanged or returned at any time.
*ALL SALE ITEMS ARE NON-REFUNDABLE.
Please note, we only accept returns that were purchased via this website. SloaneRouge.com will not accept returns for orders purchased in boutiques or other retailers.
Making a Return
- Complete the return form and include the appropriate return code to help us serve you better in the future. Include this form with your shipment.
- Email firstname.lastname@example.org and let us know what you will be returning.
- Securely pack and seal the return merchandise in an appropriate shipping box.
- SloaneRouge.com does not pay for return shipping.
- Too big
- Too small
- Item not as depicted
- Item was damaged/defective
- Changed mind
- Item arrived late
- Dissatisfied with quality
- Incorrect item sent
- Gift, did not want
- Other. Please specify: _____________.
Upon receipt of returned goods, SloaneRouge.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.
At this time, SloaneRouge.com cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on SloaneRouge.com
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.